Terms of Use

1. The Service

Pit Crew Loyalty provides database direct-mail marketing for auto repair shops. The Service includes campaign setup, postcard design and proofing, printing, mailing, QR-code tracking, and reporting. Pricing, formats and availability may change from time to time. The per-postcard price quoted at the time you place an order is the price that applies to that order and includes standard postage unless stated otherwise.

2. Your account and access

• You are responsible for keeping your sign-in credentials confidential and for all activity under your account.
• Organization (head-office) accounts can view and manage every location in their group. Location-level accounts can view and manage only their own shop.
• You must provide accurate shop and contact information and keep it current. We may suspend or terminate access if we believe your account is being misused.

3. Customer lists and mailing content

• You confirm that you have the right to use the customer names and addresses you provide, and that your use of the list for direct mail complies with applicable law and your own privacy commitments to your customers.
• You are responsible for the accuracy of the list. Pit Crew is not liable for postcards returned or mis-delivered because of incorrect or outdated addresses you supplied.
• You are responsible for the content you approve on a proof, including offers, pricing, claims and any required legal disclaimers. By approving a proof, you confirm that its content is accurate and lawful.

4. Orders and payment

• An order is created when you approve a proof and place an order in the portal. The quantity is the number of recipients on your approved mailing list.
• Payment is collected through our payment processor. An order is considered complete once payment is confirmed; production and mailing begin after that point.
• Prices are quoted in US dollars and include standard postage. Taxes, if applicable, are added at checkout.
• Unless a separate written agreement applies, all orders are final once production has begun. You may cancel an order before production starts by contacting us; we will refund any amount already paid that has not been committed to production.

5. Proofs and revisions

Each proof version is preserved, and you can review and compare every version in the portal. When you request a change to one side of a postcard and re-upload only that side, the unchanged side is carried forward from the previous version so every approved version is complete. It is your responsibility to confirm that each approved version is correct before you approve it.

6. Production and delivery

We use reputable printing and mailing partners to produce and deliver your postcards. Delivery dates are estimates based on postal service performance and are not guaranteed. Pit Crew is not liable for delays caused by the postal service or events outside our control. Postcards are printed on a plastic substrate designed to withstand the mailing process.

7. Intellectual property

The Pit Crew Loyalty name, logo, campaign templates and portal software are owned by Pit Crew and its licensors. We grant you a limited, non-exclusive right to use campaign templates and proofs produced for your orders for your own marketing. You retain ownership of your customer list and the content you supply for your postcards.

8. Acceptable use

You agree not to use the Service to send unlawful, deceptive or infringing material, to upload lists you do not have the right to use, to interfere with the Service, or to attempt to access accounts or data you are not authorized to access. We may remove content and terminate access for violations.

9. Disclaimers

The Service is provided “as is” and “as available”. We do not guarantee specific marketing results, response rates or revenue outcomes from any campaign. To the fullest extent permitted by law, Pit Crew disclaims all warranties, express or implied, regarding the Service.

10. Limitation of liability

To the fullest extent permitted by law, Pit Crew’s total liability for any claim arising out of or relating to the Service or an order is limited to the amount you paid us for that order. In no event will Pit Crew be liable for indirect, incidental, special or consequential damages, or for lost profits, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold Pit Crew harmless from claims, damages and expenses arising from your customer list, the content you approve on your postcards, or your violation of these Terms or applicable law.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after a change means you accept the updated Terms.

13. Contact us

Questions about these Terms? Call us at (844) 245-9888 or visit PitCrewLoyalty.com.