Privacy Policy

1. Information we collect

• Shop and contact details. When you enroll, we collect your shop name, street address, city, state and postal code, a contact name, phone number and email address, and (optionally) your shop management system and website or QR landing page.
• Customer mailing lists. To produce and mail your postcards, you provide a customer list that typically includes customer name, address, city, state and postal code, and a loyalty rating or segmentation value. We use this list solely to print, address and mail postcards on your behalf.
• Account and usage data. When you sign in to the portal, we record your sign-in events, the campaigns and proofs you view or approve, and the orders you place. We also collect basic technical information such as browser type and referring page for security and troubleshooting.
• Payment data. Payments are processed by our payment provider (Stripe). We do not store your full card number on our servers; we receive a transaction reference and the last four digits of the card for your receipt.

2. How we use your information

• To design, print and mail postcards to the customers on your list.
• To create and manage your Pit Crew Loyalty account, including organization-level access for multi-store groups.
• To send you order confirmations, proof notifications and program reminders.
• To process payments and issue receipts.
• To measure campaign results and report them back to you.
• To detect and prevent fraud and unauthorized access.

3. How we share your information

We share your customer mailing list only with the printing and mailing partners that produce and deliver your postcards, and only to the extent necessary to complete your order. We share payment data with our payment processor. We may disclose information when required by law or to protect the rights, property or safety of Pit Crew, our customers or others. We never sell your customer list or your contact information.

4. Data retention

We keep your shop and contact details for as long as your account is active. Customer mailing lists are retained as production records so we can re-run campaigns and answer questions about what was mailed, then archived according to our records schedule. You may ask us to delete your account and associated details at any time (see “Your choices” below); we will remove personal data we no longer need, except where we are required to keep it for legal, accounting or fraud-prevention purposes.

5. Your choices

• You can update your shop details, locations and contact information any time from the Shop settings page in the portal.
• You can opt out of reminder and notification emails by replying to any message or by calling (844) 245-9888.
• You can request a copy of, correction to, or deletion of your personal information by contacting us at the details below.

6. Security

We protect account access with authenticated sessions and role-based permissions. Customer lists are transmitted over encrypted connections and stored in a access-controlled database. While no system is perfectly secure, we use industry standards to safeguard your information.

7. Children’s privacy

The Pit Crew Loyalty program is intended for businesses, not individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will remove it.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the portal or by email.

9. Contact us

Questions about this policy or your information? Call us at (844) 245-9888 or visit PitCrewLoyalty.com.